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845 Data

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Customer Support

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New PC Commissioning Request

Use this form to have us commission a new computer at your site. Tell us what the machine is for, what hardware it is, and what software it needs, and we will schedule a service appointment to set it up.

Requester & Site

Tell us who to contact and where the computer will live. We use this to schedule a technician.

We will send confirmation and the appointment details here.
Which office, store, or address the computer will be installed at.
Name and mobile number of whoever will meet our technician and has access to the space.

About the Computer

Do you already have the computer?
Computer Type
If known - for example Dell OptiPlex 7010, or Lenovo ThinkPad E14.
If the computer is already on site. It speeds up warranty lookups.
Operating System
Network Connection
Is there a working network jack and power at the desk?
Peripherals and Accessories Needed
Leave blank if not applicable.

Who Will Use It, and What For

Is this for a new person, or a replacement?
So we can sign the computer in to your email and cloud apps.
Describe the job role and the daily tasks. This tells us what the machine has to run, how much horsepower it needs, and how to secure it.
Does this user sign in with a company email account (Microsoft 365 or Google)?
Optional. If you have a naming standard, tell us and we will follow it.

Data and Settings to Move

Is data being moved from an old computer?
What Should Be Moved?
What should happen to the old computer?

Software to Install

Standard Software
Name each program, the version if it matters, and where the installer comes from - a download link, a disc, the vendor, or a share on your server.
License keys, account names, and vendor support numbers. Please do NOT put passwords here - we will collect those securely.
Access This Computer Needs

When This Should Be Completed

The date the computer needs to be in service - a start date, a store opening, or a deadline.
Urgency
For example "weekday mornings", "after we close at 6", or "any Saturday".
Can the setup be done remotely if possible?
Anything unusual - odd hardware, tight space, special software, compliance requirements, accessibility needs, or work that has to happen outside business hours.
Authorization