Use this form to have us create, change, or remove a Microsoft 365 or Google Workspace mailbox on your domain. Fill in the sections that appear for the type of request you choose. We verify authorization before making any change.

Requester & Authorization

Every request is checked against the authorized contacts on your account before we make any change.

Company or Organization Name

Your Name

Your Email Address

We will send confirmation and any questions here.

Your Phone Number

Are you an authorized contact for this account?

Yes - I am an owner, officer, manager, HR, or designated IT contact

No - I am submitting this on someone else's behalf

Who authorized this request?

Name and title. Required only if you are submitting on behalf of someone else - we will confirm with them before making changes.

Platform & Request Type

Email Platform

Microsoft 365 / Exchange Online

Google Workspace

Not sure - please check our account

Email Domain

The domain the mailbox uses, for example yourcompany.com.

Request Type

Create a new mailbox or user

Modify an existing mailbox or user

Delete or offboard a user

New Mailbox Details

New User's Full Name

Desired Email Address

For example [email protected]. Leave blank and we will follow the naming pattern already used on your domain.

Job Title or Department

Manager or Supervisor

License or Plan Needed

Standard - email plus Office / Workspace apps

Email only - basic mailbox

Match an existing user's setup

Not sure - recommend one for us

Copy the Setup of This Existing User

Optional. If the new person should have the same groups, permissions, and access as someone already on staff, name them here.

Aliases, Distribution Groups, and Shared Mailboxes Needed

List any additional addresses this person should receive mail at, and any group or shared mailbox they should be added to.

Devices This Mailbox Must Be Set Up On

Computers, phones, and tablets - company owned or personal.

Change Details

Email Address to Change

Describe the Change

Please give the current value and the new value, for example "Jane Smith becomes Jane Doe", or who should be granted access.

Offboarding Details

Deleting a mailbox can permanently remove its contents. Converting it to a shared inbox keeps the mail and lets other staff read and answer it.

Email Address to Delete or Disable

Last Day of Access

The date this person should lose access to email.

Convert this mailbox to a shared inbox instead of deleting it?

Yes - convert it to a shared inbox

No - delete the mailbox entirely

Not sure - please advise us

Who Should Have Access to the Shared Inbox?

List names and email addresses. Everyone listed will be able to read this mailbox, and send from the address if you ask us to allow it.

Forward incoming mail to another user?

Yes - to the address below

Forward Incoming Mail To

Preserve this user's files (OneDrive or Google Drive)?

Yes - transfer them to the person below

No - the files can be removed

Not sure - please advise us

Transfer Files To

Other Offboarding Steps

Reset the password immediately

Sign the user out of all devices

Remove from all distribution groups

Remove company data from their phone

Cancel or reassign the license

Keep a backup export of the mailbox

Set an auto-reply pointing senders to someone else

Is this an involuntary termination or a security concern?

No - a normal departure

Yes - please cut off access immediately

If yes, we disable access first and handle the rest afterwards.

When This Should Be Completed

Complete By

The date this needs to be finished.

Urgency

Emergency - same day (termination or security concern)

Urgent - within 24 hours

Standard - 2 to 3 business days

Scheduled - on the date above, not before

Preferred Time of Day or Cutover Window

Optional. For example "after 5pm", or "before the 8am shift".

Notes or Unique Requests

Authorization

I confirm I am authorized to request these changes for this company, and I understand that deleting a mailbox may permanently remove its contents.

If you are human, leave this field blank.

What we do?

Project In mind?