Fields
Healthcare
Everything ties together from the gate, to shop floor,
to the front office door, with one single point of accountability.
Use-Case: The Connected Healthcare Facility
The Problem
Healthcare facilities rely on always-on systems (phones, network/Wi-Fi, workstations, EMR access, printers/scanners, cameras, and security/life-safety coordination). When these are split across vendors or poorly managed, it leads to downtime, missed calls, workflow delays, and increased risk to patient data and compliance.
The Goal
Keep clinical and front-office operations running smoothly with secure, reliable communication and technology—protect patient information, reduce interruptions, and ensure rapid response when something breaks.
The 845Data Approach
We unify and manage the full environment: reliable network and segmented Wi-Fi, modern phone systems and call routing, secure email and user access controls, device/server management, proactive monitoring, and backup/recovery—plus coordination with security and life-safety vendors—so everything works together under one accountable support team.
Walkthrough: From Patient Entry to Clinical Support
1) Patient Entry and First Impressions (Front Door → Check-In)
What the visitor sees
- Clear directions, smooth arrival, and a calm check-in process
- Faster help if they need assistance at the door or front desk
What your team gets
- Reliable front desk communications (phones/intercom if needed) and stable systems for check-in workflows
- A consistent process for visitors, vendors, and after-hours entry requests
How we tie it together
Entry communication runs on the same managed network and support plan as the rest of the facility, reducing “front door” disruptions.
2) Phone System That Routes Patients Correctly (Appointments, Billing, Clinical)
What the visitor sees
- Faster answers, clearer phone menus (appointments, billing, prescriptions), and fewer missed calls
- Professional callbacks with consistent voicemail handling
What your team gets
- Ring groups, call queues, call routing rules, voicemail-to-email, and escalation paths for urgent calls
- Better visibility into call flow during peak hours
How we tie it together
Phones integrate with your network and support so call quality and uptime are managed end-to-end—not left to chance.
3) Cameras That Improve Safety and Help Resolve Incidents Quickly
What the visitor sees
- A safer, more professional environment in reception, entrances, and parking areas
- Faster resolution if there’s a concern (property issues, disputes, after-hours access)
What your team gets
- Coverage for entrances, reception, hallways, medication/storage areas (as appropriate), and parking
- Secure remote viewing for managers with clear retention and fast clip retrieval
How we tie it together
Cameras align with door events and alarm triggers so incidents are verifiable and documentation is easy when needed.
4) Security and Fire Alarms With Clear Procedures
What the visitor sees
- Confidence that the office is prepared and professionally monitored
- More coordinated response during emergencies
What your team gets
- Monitored security alarms with defined escalation procedures (who gets called, when, and what to do)
- Coordination with licensed fire/life-safety providers for compliance and inspection readiness
How we tie it together
Alarm events can link to camera views and trigger the right calls so response is fast, consistent, and well documented.
5) Hosted Email That’s Secure and Easy to Manage
What the visitor sees
- More consistent communication from the practice (fewer missed emails, faster responses)
- A more professional brand presence for referrals and patient coordination
What your team gets
- Managed hosted email (commonly Microsoft 365) with MFA, phishing protection, and standardized user setup
- Shared mailboxes for scheduling, referrals, billing, and admin coordination
How we tie it together
Email identity ties into device access and security controls, making permissions consistent and reducing account risk.
6) Backup Solutions That Protect the Practice From Data Loss and Downtime
What the visitor sees
- Fewer disruptions to scheduling, billing, and care coordination
- Faster recovery if systems fail or an incident occurs
What your team gets
- Backups for critical systems and data (workstations/servers and key cloud data, depending on setup)
- Recovery priorities and routine testing so restores actually work when needed
How we tie it together
Backups connect with security monitoring and management so threats are contained quickly and recovery is predictable.
7) Server and System Management That Keeps Clinical Operations Moving
What the visitor sees
- Shorter delays caused by “the computer is down” or “we can’t access that right now”
- A smoother visit experience with fewer interruptions
What your team gets
- Managed servers (if used), patching, performance monitoring, secure access, and documentation
- Support for workstations, printers/scanners, and reliable connectivity for practice systems
How we tie it together
Servers, backups, and security are managed as one environment so issues get resolved end-to-end, not bounced between vendors.
Next case study
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